Get in Touch

We are dedicated to the design and production of reborn dolls.

Find Us

2903 28th St, San Diego, CA 92104, USA

Mail us

info@siliconebabyshop.com

call us

+1 (303) 834-7661

Have Any Question?

Frequently Asked Questions

You don’t have to register before placing an order.

To Make an Order,

You only need to add products to the shop cart, then choose payment method:

Place your order and wait for the payment deatails

Our staffs have a strict standard of professionalism, experience, and credibility. We provide you with not only 100% Guaranteed Quality and Service, but also low price. Customers’ satisfaction is our pursuit, and we are willing to try our best to give you the best product and service. If you have any suggestions or questions, please do not hesitate to contact our customer service.

We will process the order only after the payment. So if your order is unpaid, customers can just leave it there. It will automatically be CLOSED 24 hours later.

  • Can I withdraw an order after payment
  • Cancel paid order within 24 hours: Customer can cancel the order in the user account directly or email us to cancel it. We offer a full refund if the order is canceled within 24 hours after the payment.
  • Cancel paid order after 24 hours: Please contact us directly. If an order is not shipped, we offer a partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped. (The cancellation fee does not include the shipping fee.)
  • If I place a repeat order, can I cancel one
  • Order Processing: The time it takes for us to prepare your items before shipping. This typically takes 3 to 5 days; however, it may take longer time for items that’s pre-sale or temporary out of stock.
  • Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods.
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